Connect+, Like No Other
Your Global Mobility team and relocating employees all use Sirva’s Connect+ platform to manage and monitor every aspect of your program and your employee’s move. The Connect+ suite of technology tools doesn’t just help you navigate mobility management—it revolutionizes data and information management, unlocking seamless administration by simplifying, streamlining, and elevating every aspect of the process.
For your relocating employees, Connect+ isn’t just a tool; it’s a digital concierge, offering a hyper-personalized, agile experience that adapts to every user’s needs. Whether on a phone, tablet, or laptop, Connect+ harnesses the power of The London Agency’s digitized policies and program elements, weaving a tailored user environment where priorities are not just met—they’re anticipated.
Sirva Connect+ streamlines the relocation experience for employees while giving HR managers real-time oversight and control—all in one centralized platform.
Connect+ for The London Agency's Relocating Employees
For The London Agency’ relocating employees, the secret to Connect+’s customized experience is our ability to fully digitize every aspect of your program. During implementation, we program every detail of your policy components into our operating system. These details drive workflows, task managers, alerts and more. When combined with your employee’s assignment information, Connect+ constructs a web environment that is 100% tailored to their specific situation.
From the moment your employee logs onto the platform, they’re greeted with an information library and task center curated specifically to their needs. Connect+ ensures every relocating employee:
- Sees only the exact information and benefits data applicable to them
- Is guided by a personalized timeline and task manager constructed specifically to their move
- Receives notifications, alerts and updates at just the right times
- Can let their consultant know how they're doing at any point in the move through pulse surveys and fast feedback
- Can quickly and easily submit expense requests and receipts, no matter where they are
- Has the information and guidance needed to make the right choices for their move
The Connect+ platform provides all of the tools that your employees need to manage and monitor their move, no matter where they’re going. With Connect+ The London Agency employees can complete documentation, review destination information, evaluate housing options, schedule move dates, submit expenses, and more.
Through each phase, Connect+ provides your employee with an interactive timeline and helpful reminders that ensure they know what to expect every step of the way. Connect+ is their multifaceted tech-based companion that takes the complexity out of moving while making their experience enjoyable, cost-effective, and efficient.
Connect+ HR is the command center for your program, equipped with robust monitoring capabilities, adaptable administrative tools, and insights that delve deep into data’s next frontier. Your RGM and HRS teams’ journeys starts at the Homepage Dashboard, a personalized mission control that showcases the metrics that matter most to them. The Control Tower isn’t just customizable—it’s a reflection of each user’s unique needs, with over two dozen widgets to mix, match, and monitor.
The Connect+ platform is a treasure trove of administrative and reporting tools, designed to empower mobility managers with the ability to:
- Set the stage for administration: Connect+ HR entrusts your leaders with the power to tailor visibility and task execution within your administrative brigade.
- Launch and validate mobile employees: Initiate with ease and authorize with precision, as Connect+ HR seamlessly integrates with your HRIS, enhancing data accuracy and streamlining processes.
- Safeguard program documents: A centralized hub for all program-related materials, Connect+ HR ensures easy access, effortless updates, and streamlined distribution.
- Forecast costs with confidence: Dive into a self-service portal that crafts cost estimates mirroring your program’s DNA, policy framework, and typical relocation patterns.
- Navigate exceptions with finesse: Tailored workflows for exception management guarantee smooth approvals and pre-empt policy concerns.
- Keep a pulse on escalations: With automated tracking and management tools, monitor issues to resolution and benchmark against vital metrics.
- Customize core/flex packages: Connect+ Core/Flex offers a sandbox for business managers to sculpt the core benefits and customizable options for each mobile employee.
- Witness the journey of mobile employees: Connect+ provides a window into every facet of an employee’s relocation, from costs to sentiments, powered by robust integration tools.
- Dissect and disseminate reports: A comprehensive suite of reporting tools at your fingertips, coupled with the ability to craft instant ad hoc reports and visual data narratives.
- Foster collaboration: Connect+ weaves social networking, feedback, and quick connect features into the fabric of your managerial workflow.
Connect+ HR For The London Agency Global Mobility Team
Controls to Protect Employee PII and Data Privacy
We recognize that protecting the privacy and confidentiality of all of the information entrusted to us is crucial in today's digital age. We maintain a dedicated information security team that has implemented robust controls to safeguard sensitive data and maintain the trust placed in us.
Sirva’s Information Security and Technology standards are based on and according to International Standard Organization Framework and best information security practices, including the provisions within GDPR. Sirva has attained AICPA SOC Type 2 and ISO 27001 certification.
We employ a comprehensive set of technical, organizational, and administrative measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include strong encryption protocols, firewalls, access controls, regular data backups, and secure data storage systems. Appendix D includes our Global Infosec Policy Governance Framework for your review.
Our commitment to data security is an ongoing effort. We continually invest in research, technology, and training in order to stay at the forefront of emerging threats and implement advanced security measures. By prioritizing data security, we aim to provide our employees, customers, and stakeholders with the peace of mind that their information is handled with the utmost care and protection
System Reliability & Scale
Sirva utilizes Microsoft Azure to maintain its network and ensure our ability to remain secure, reliable and available. We continually monitor resources and receives alerts when services require investigation. While Sirva has an agreement with Microsoft to maintain a specific uptime, we also track the uptime of various areas to maintain a 99.95% uptime for our clients.
In terms of application scalability, we address this area as part of our overall reliability, recoverability and fault tolerance. The application stack is built on state of the art technology to operate and live in Azure cloud with the expectation for potential growth over time. The cloud services in use all have the ability to scale horizontally or vertically.
Typically, we will have metrics defined for horizontal scaling that will be undertaken in Azure once a threshold is met. If vertical scaling is required in order to meet higher demand, we will schedule this. Vertical scaling is undertaken when we see a sustained period of horizontal scaling and is typically scheduled in a maintenance window agreed upon with our clients.
We believe an exceptional mobility experience lies at the intersection of human touch and technology. Personal, knowledgeable support is critical to successful relocations, and the technology behind it is equally vital. We use technology to enable our service teams to deliver meaningful experiences, guided by the individual needs of each relocating employee, program manager, and business leader.
Our technology ensures the logistical part of the relocation journey is seamless while keeping the human element connected to the goals and opportunities driving it. We maintain the largest internal IT team in the industry, with over 250 associates and 150+ contractors dedicated to meeting our customers’ IT needs. This
team built a relocation management system inspired by the professionals who use it daily, implementing technology tools to drive nearly 100% of our processes, allowing our frontline teams to focus on caring for our customers. For The London Agency, this results in proactive, consistent service delivery from every team member worldwide.
For example, Sirva’s policy database fully digitizes every detail of your policies and programs, driving workflows across our internal operating platform, supplier platform, and end-user tool, Connect+. When an authorization occurs:
· Automated APIs pull critical details from The London Agency's HRIS into our operating platform, triggering service workflows based on the entered information.
· Authorization data and employee details create a personalized online environment in Connect+ Employee, with tailored information, tasks, and tools.
· Fast feedback tools with real-time sentiment analysis provide insights into employee perceptions, alerting team members when additional support is needed.
· Iterative calendars, task managers, and planners guide employees through each step.
· Information entered into the employee's case file is directly transferred to The London Agency via API, triggering internal process steps.
This high-level example illustrates how we drive processes, simplify tasks, and provide visibility at each step. Our teams continuously explore new ways to elevate the experience. For example, our IT teams are working on using public property data to complete key forms in the home sale process, saving hours spent tracking down information. This data can also help analyze new location markets to target communities with preferred housing costs, styles, and amenities. Additionally, data from our full book of business can recommend benefits packages and provide guidance to first-time transferring employees based on similar transferees' needs.
At Sirva, we prioritize IT spending to personalize, simplify, expedite, and improve the complex tasks within relocation. Our platform, built by relocation experts, helps eliminate redundant actions, automate standard activities, and support our customers and their relocating employees in making the best decisions.
A Technology First Mindset
Integrating With Ecosystem Partners
An additional area where Sirva can help streamline and simplify program management for The London Agency is within your digital ecosystem. Sirva’s internal team of more than 240 IT professionals includes experts dedicated to constructing system integrations between our clients, Sirva and our third-party suppliers. They are skilled in implementing API between Connect+ and Workday.
We use two-way data exchange to support the initiation process, update demographic information, monthly payroll feeds as well as invoice feeds (both standard flat files and EDI). For The London Agency, we recommend data exchange points for:
- Authorization and initiation
- Cost estimates
- Approvals
- Exception requests and reporting
- Payroll and accounting information
- Activity data
- Supply chain data including status updates
- Invoicing
Measuring Performance
Your service delivery team employs an omni-channel customer engagement platform to facilitate service to The London Agency’. Our platform lets our service team members connect with your employees by whatever means are most comfortable and convenient to them. Whether through phone, chat, text message, or video, the platform enables a seamless link between our service team and your relocating employee.
While our team member works directly with your relocating employees, the platform records every communication. Every interaction we have automatically becomes part of your employee’s relocation file. Every bit of data becomes part of our data universe. This provides for detailed recording, measuring and reporting on all activities. This can include timelines, locations, trends, SLA adherence, etc.
